Contact Us
Last updated: July 27, 2026
We'd Like to Hear From You
Whether you have a question about a conversion, noticed a bug, want to request a feature, or need help with your privacy rights — the PubRescue team is here to help.
We aim to respond to most inquiries within 2–3 business days. Privacy-related requests are handled within 30 days as described in our Privacy Policy.
| Purpose | Address |
|---|---|
| General questions, feedback, and support | [email protected] |
| Privacy requests (access, deletion, cookie questions) | [email protected] |
Please use a subject line that describes your issue (for example, "Conversion failed — error code" or "Privacy deletion request") so we can route your message faster.
Note: These are monitored mailboxes — not automated no-reply addresses. A real person will read your message.
Before You Write
You may find a faster answer in our documentation:
- About PubRescue — what we do and how the service works
- Privacy Policy — how we handle files, cookies, and data deletion
- Terms of Service — usage limits and user responsibilities
- Disclaimer — conversion limitations and non-affiliation with Microsoft
Common topics
| Topic | Quick answer |
|---|---|
| File size limit | 100 MB per file on the free tier |
| Daily limit | 20 conversions per IP address per day |
| File deletion | Automatic within 24 hours; use "Delete my files now" on the results page for immediate removal |
| Conversion failed | Include the error message shown on screen and, if possible, your browser and operating system. Do not attach sensitive files unless necessary |
| Privacy / GDPR request | Email [email protected] from the address associated with your inquiry, or describe the request clearly |
Privacy and Data Requests
To exercise your privacy rights (access, correction, deletion, objection, or portability where applicable), email [email protected] with:
- Your name (or pseudonym, if you prefer)
- The nature of your request
- Enough detail for us to locate relevant records (for example, approximate date of visit or conversion — we generally do not retain file contents after deletion)
We may ask for additional information to verify your identity before fulfilling a request.
Abuse and Legal Notices
To report abuse of the Service (for example, uploads of unlawful content or automated scraping), contact [email protected] with "Abuse report" in the subject line.
For copyright or other legal notices, contact [email protected] with "Legal notice" in the subject line and include all information required by applicable law.
Business and Press
For partnership, press, or business inquiries, email [email protected] with "Business inquiry" or "Press" in the subject line.
Website
Draft — requires legal review before publish